My passion is helping organizations get to desired outcomes. My career journey has allowed me to successfully navigate from a back-office technical focus to forward-facing customer engagement. With experience in industries ranging from finance to healthcare and verticals spanning from internal support, accounts receivable and inbound customer care, I have a proven track record of success in the call center environment. Having such a diverse background has afforded me the ability to excel in cross-functional roles or positions with a singular focus. My comfortably with employees on all levels from line staff to executive leadership helps me communicate and execute organizational objectives with ease. For years, I made significant improvements as an employee. Now, I am helping clients make improvements using my unique set of skills and talents.